We hope you love your NCOZE order. If you encounter any problems, please contact us, and we will do our best to resolve them for you.
Product Quality
- Damaged/Incorrect/Missing Items
If your order arrives with damaged, incorrect, or missing items, please email support@ncoze.com within 2 days of receiving your order.
Please provide the following information: - Order number
- Photos (outer packaging + product issue)
Brief description of the problem
Returns
- Due to the customized nature of some products, returns are not supported. However, returns are accepted for product quality issues (e.g., damaged, missing parts, unusable, etc.).
- If your item is a standard product set and eligible for return, it must be unused and in its original, unopened condition. Return requests must be submitted within 3 days of receiving your order.
Return shipping and taxes may apply unless the issue was caused by us.
Non-Returnable Items
To protect customer and product hygiene, the following items are generally non-returnable:
- Customized products (returns are accepted for product quality issues)
- Opened standard product gift boxes/selection sets
- Digital products (if any)
- Clearance/special offer items (individually marked; if not marked, it’s a regular product. If you are unsure, please email us.)
Refund Time
Approved refunds will be credited to the original payment method. Processing time depends on your bank/payment service provider.
Contact Information
Email: support@ncoze.com
Customer Service Hours: 4:00 PM – 12:00 AM (PT)
Website online customer service (leave a message if offline)
