FAQ

When will my order ship?:

Estimated delivery time (after shipment): United States / Canada: typically 3–9 business days Other regions: typically 2–15 business days, depending on local logistics

How long does shipping take?

Estimated delivery time (after shipment): United States / Canada: typically 3–9 business days Other regions: typically 2–15 business days, depending on local logistics

Where do you ship to?

Currently, We Ship To The Following Countries/Regions Supported By Our Courier: United States, Canada, Philippines, Thailand, Malaysia, SingaporeIndonesia, Taiwan, Hong Kong,Japan, South Korea, Vietnam, Australia, New Zealand, Mexico,Brazi, Saudi Arabia. If You’re From A Diferent Area,Feel Free To Contact Us -We May Be Able To Arrange A Special Delivery.

Where do you ship from?

Items May Ship From Mainland China Or U.S. Domestic Inventory, Depending On Availability.

I didn’t receive any email. What should I do?

I didn’t receive any email. What should I do?
If You Still Cannot Find It, Please Click On The Online Customer Service In The Lower Right Corner Of The Website Or Send An Email ToSupport@Ncoze.Com, And Provide The Following Information: Your Name The Email Used At Checkout(f Available) Your Order Number

Can I request preferences (colors / themes / notes)?

You May Leave Preferences In Your Order Notes Or Email Us, We’ll Do Our Best To Consider Them,But Preferences Are Not Guaranteed Unless

How do I track my order?

After shipment, you’ll receive a tracking email from support@ncoze.com.
You can also visit our Track Order page.